Etafeni Exclusive Travel
Standard Payment Terms, and
Conditions & Cancellation Policy
These terms and conditions are applicable to bookings made directly with Etafeni Exclusive Travel and also apply to contact made and quotes generated through offline, online and affiliate channels.
Deposit + payments
25% of the confirmed total booking value for all services other than airline reservations is payable in the form of a non-refundable deposit on the date of confirmation.
The purpose of the Deposit, other than payment to Third Party Suppliers, is to cover costs and disbursements incurred by the Company and its service fees and in the event of any cancellation as provided for herein will be forfeited by the Client.
100% of the confirmed total booking value of all airline reservations is payable on the date of confirmation.
The balance of the confirmed total booking value for all services other than airline reservations is payable 90 days prior to the date of arrival.
100% of the confirmed total booking value payable at the time of confirmation for all bookings made less than 90 days prior to the date of arrival.
Peak Season Payment & Cancellation Terms
Payment terms may differ due to specialist product and over peak seasons.
Cancellation fees
The following cancellation fees will be payable if the booking is cancelled:
25% of the confirmed total booking value if the booking is cancelled more than 90 days prior to the date of arrival.
100% of the confirmed total booking value if the booking is cancelled 70 – 0 days prior to the date of arrival or in the case of a no show.
* Cancellation fees may differ due to specialist product and / or peak season travel. Airline reservations are 100% non-refundable.
The Company reserves the right to cancel any tour before departure, in which event the entire payment will be refunded to the Client without any further obligation on the part of the Company or right of recourse by the Client.
Clients should also refer to the cancellation provisions contained in the Third Party Supplier’s T&C or website. Third Party Suppliers may charge cancellation fees over and above those stated above:
Payment Methods
Etafeni Exclusive accepts two payment methods:
• EFT to one of our denominated accounts (ZAR, USD or EUR)
• Credit card payment via a secure payment link.
* Etafeni Exclusive Travel accepts all major credit cards (Visa, Mastercard, American Express etc.).
Please note we do not currently accept Diners Club.
Quotes + costs
Quotations are based on anticipated costs and are subject to amendment should these anticipated costs increase due to circumstances beyond the control of Etafeni Exclusive Travel.
Quoted prices are typically per person sharing, double occupancy except where indicated. Prices include planning, handling and operational charges and are based on current rates of exchange, tariffs and taxes in effect at the time of publication. Etafeni Exclusive Travel reserves the right to increase prices to cover increased costs, tariffs, taxes and V.A.T. received after prices are published and to reflect fluctuations in foreign exchange markets. Etafeni Exclusive Travel is under no obligation to give a breakdown in costs of any journey. Modification of group experiences to accommodate a smaller group size will not affect the published program price.
Quotes + costs
It is compulsory to have comprehensive insurance cover. Written documentary proof of such cover to be submitted to the Company with a signed quotation. Such cover should include amongst others cancellation due to illness, accident or injury, personal accident and personal liability, medical expenses for medical emergencies, repatriation, expenses associated with the cancellation curtailment of a tour, loss of or damage to baggage and sports equipment, field evacuation and travel delays (Note that is not an exhaustive list). The Company will not be responsible or liable if the Client fails to take adequate insurance cover or at all. Should the insurers dispute their liability for any reason, the Client will have recourse against the insurers only. Once the insurance has been confirmed and paid for, the Client will be issued with a policy document of the insurer. It is a complex document, which must be read BEFORE YOU initiate your travel so that you can address any queries you may have to the insurer PRIOR to your departure.
We are currently not partnered with any travel insurance bodies to offer this kind of service.
Included services
The following is intended to be indicative only. Etafeni Exclusive Travel accepts no liability for any mistakes or errors in the calculation of the advertised price which is based on the anticipated costs of the particular experience. An Etafeni Exclusive Travel sample itinerary on the website will typically include the following services in the advertised price:
All internal (domestic) flights and accommodations as noted in the basic itinerary; all meals as specified; arrival and departure transfers; meet & assist services on international arrival; sightseeing, park and entrance fees; local bottled water during sightseeing; selected beverages with group meals; local taxes.
Excluded services
International and internal airfares unless otherwise specified in the basic itinerary; costs associated with obtaining passports or entry visas; airport departure taxes, unless otherwise specified; excess baggage charges; gratuities; meals other than as specified in the basic itinerary; beverages other than noted in your final confirmed itinerary; sightseeing not included in the final confirmed itinerary; and personal expenses such as laundry, communication charges unless otherwise specified in your final confirmed itinerary; and optional activities (which are subject to availability).
Unforeseen circumstances
Accommodations, including vessels and trains, and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Etafeni Exclusive Travel control.
Special requests
Special requests such as adjacent or connecting rooms, bedding requests, smoking rooms and special dietary needs should be advised at time of booking. Please note that while every effort will be made to secure a special request, it cannot be guaranteed in advance of travel.
Active elements
Some active elements have been incorporated into select experiences. To enjoy those experiences as intended, a minimum level of fitness is required. Etafeni Exclusive Travel will require notice if any participant has any physical or other condition or disability that could create a hazard to him or herself or to other members of the group. Etafeni Exclusive Travel reserves the right to decline acceptance of anyone whom it considers unsuitable due to fitness level. Should you have any questions or need any clarification about a specific program, please ask your Adventurist for details at the time of booking.
Passports + visas
Valid passports are required for all international destinations. Please note that guests are responsible for obtaining the required documentation applicable for entry. Passports must be valid for six (6) months after the return of your journey and should also have sufficient blank pages for visas and immigration stamps. We advise that guests must have a minimum of two blank pages in their passport for visas and immigration stamps. Etafeni Exclusive Travel cannot be held responsible should you be denied entry to a country due to non-compliance with these requirements.
A copy of your valid passport must be submitted to Etafeni Exclusive Travel in order to confirm air reservations made through Etafeni Exclusive Travel.
It is furthermore entirely the Guest’s duty to ensure that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the like, where required, have been obtained. Please check the requirements with a medical practitioner who is well versed with the prevailing conditions and requirements of the country(ies) you intend visiting before travelling
Please note that a visa does not guarantee entry to any given country at point of entry and boarding of an aircraft may be denied at any point even if you have a valid visa. Furthermore caution should be taken when your countries of transit or final destination issue a visa on arrival. These must not be taken for granted and ensure that all details are obtained from the relevant embassy or consulate well in advance of your departure.
Should you travel while pregnant, please contact your doctor for a “fit to travel” letter, which is required by some service providers. Please advise the Company how far your pregnancy is when traveling, as some service providers have restrictions.
ABRIDGED BIRTH CERTIFICATES FOR CHILDREN – PLEASE CONSULT THE DEPARTMENT OF HOME AFFAIRS OR EMBASSY OR CONSULATE IN YOUR COUNTRY ABOUT THE LATEST REQUIREMENTS.
Malaria and other tropical diseases warning
Certain parts covered by your itinerary are areas where there is a high-risk of malaria and other tropical diseases. The Company strongly recommends that the necessary precautions be taken in this regard and recommend that you check with your medical practitioner before departure or a medical practitioner well versed in tropical diseases immediately upon your arrival in Africa or any other tropical or subtropical destination. If you have not done so prior to departure, it is imperative you do so upon your return.
Certain areas also require Yellow Fever Vaccinations of which the certificate must be carried and produced when required. Yellow Fever Vaccinations last for up to 10 (Ten) years and inoculation is required at least 2 (Two) weeks before your departure from the country of origin.
PLEASE NOTE: The South African government as a rule does not issue cautionary travel advice regarding foreign countries – where the countries you are travelling to issue such a cautionary and it comes to the Company’s attention it will convey it and/or provide an appropriate link to you. However it is your duty to check your destination on the Internet for any such cautionary information before you travel as the state of the country in terms of not only health but also security (such as recent terrorist attacks) can change overnight.
Air transportation
International airfares are not typically included in experience pricing.
All international and internal air quotes are subject to change and can carry penalties and surcharges until final payment has been received by Etafeni Exclusive Travel. Flight confirmation is based on availability. Please note that certain airfares are subject to a service fee.
Airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances. These experiences may use the services of any IATA carrier. International air carriers are subject to international air conventions limiting their liability. The limitations of liability are contained on the reverse side of the airline ticket or e-ticket receipt, or on the carrier’s website, and form part of the terms and conditions of this package. The passage contract in use by these companies, when issued, shall constitute the sole contract between the companies and the purchaser of these travel programs and/or passage.
These tickets are linked to contracts (‘Air T&C’) which are very complex and can entail very strict requirements regarding change, airport and departure taxes and cancellation and baggage provisions and the Client MUST read ALL the applicable conditions BEFORE you pay for the ticket. The Client should also take note that if your flight/itinerary consists of more than one flight/coupon/ticket, the Client is not allowed to use such tickets/coupons out of sequence or to ‘skip’ one (& e.g. opt for train, bus or car transport) as this will VOID the entire balance of the journey/itinerary. ‘No-shows’ may result in the ticket being voided and/or the Client being charged a cancellation fee. Any right of recourse the Client may have, will be solely against the airline in terms of the Air T&C. The Client’s rights of recourse as a consequence of overbooking are determined by the Consumer Protection Act, Act no 68/2008 (‘the CPA’). Loyalty programs are governed by strict rules of which the Client must be aware and retention of boarding passes and other documentation pertaining to such programs is the sole responsibility of the Client. Consult the Company about refunds for unused tickets as strict deadlines apply.
Limits on liability
Etafeni Exclusive Travel, its subsidiaries, its employees, shareholders, officers, directors, successors, agents and assigns does not own or operate any entity which is to or does provide goods or services for your experience. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers. All such persons and entities are independent contractors. As a result, whilst the Company vets and selects such independent suppliers with the utmost care and circumspection, Etafeni Exclusive Travel is not liable for any negligent or willful act of any such person or entity or of any third person.
Furthermore and without limitation, Etafeni Exclusive Travel is not responsible for any injury, financial or physical loss, death, inconvenience, delay or loss of or damage to personal property in connection with the provision of any goods or services whenever and however the same may occur and whether resulting from but not limited to any act, omission, default, or negligence on the part of any of Etafeni Exclusive Travel whatsoever, acts of God or force majeure, illness, trauma, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time, delays or inconvenience.
The Client indemnifies and holds harmless Etafeni Exclusive Travel accordingly and irrevocably waives any claims as aforesaid. The Indemnified Parties shall furthermore not be liable for any consequential or indirect or economic loss or damage whatsoever, unless section 61 of the Consumer Protection Act applies.
There are many inherent risks in adventure travel of the type involved here, which can lead to illness, injury, or even death. These risks are increased by the fact that these experiences take place in remote locations, far from medical facilities. Passenger assumes all such risks associated with participating in these experiences as such and the entire journey per se.
Travel advisories
It is the responsibility of the traveller to become informed about the most current travel advisories and warnings by referring to one’s country travel website to check all warning against travel to the specific destination location(s) of the experience, should the traveller still choose to travel, notwithstanding any travel advisory or warning, the traveller assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
Entire contract
The Conditions (together with all enquiries, advice, quotations or estimates addressed to, provided by or bookings made and indemnities signed and the Company’s Privacy Policy) constitute collectively the entire terms of the relationship between the parties. There exist no other terms, conditions, warranties, representations, guarantees, promises, undertaking or inducements of any nature whatsoever regulating the relationship and the Client acknowledges that he/she has not relied on any matter or thing stated or presented on behalf of the Company or otherwise that is not included herein. The contra proferentem rule will not apply to the interpretation of the Conditions. The Company reserves the right to revise these conditions from time to time – each revision will be dated and posted on its website.